ISSN: 2782-893X
eISSN: 2799-0664
ISSN: 2782- 893X
Hospitality management skills are essential to career success in the hospitality and tourism
industries. This survey assessment determines the performance level of restaurant phase student
interns of Cebu Technological University- San Francisco, Campus regarding hospitality
management skills, work values and attitudes, the practicum students’ problems, and how they felt
such difficulties.
The study uses the researcher made questionnaire where the practicum competencies model
is based on Hatcher and Lassiter (2006) and is distributed to 36 student interns for restaurant phase,
academic year 2014-2015.
As perceived from the student interns’ baseline competence results, it has a grand mean of
4.21, exceeds expectation. Personality skills competencies are 4.33 (exceptional), while
interpersonal skills mean a grand mean of 4.25 (exceeds expectations). Cognitive and affective
skills, has a great mean of 3.97, expressive and reflective skills were 4.22, (exceeds expectations)
in description.
For the perceived problems felt by the student intern respondents a grand mean of 1.56 (not
a problem scale) that includes lack of self-confidence, work attitudes, cleanliness and sanitation in
the workplace, conflict with co-workers, inadequate knowledge and tardiness.
Thus, student interns assigned in different cooperating agencies during their restaurant
phase training had exceptional performance and they consistently exceeded expectations in
all essential areas of responsibility. The quality of their work was excellent.