Partnership and Collaboration and Customer Satisfaction: Resource Material for School Learning Action Cell

AUTHOR(S)

Rosaline M. Tuble

ABSTRACT

Indeed, the education of the Filipino youth is everybody’s concern. Therefore, the successful partnership of all stakeholders is essential in guaranteeing that Filipino children go to school, remain in school, and learn in school. In this context, the researcher, a School Head for eight years, realized the need to focus on client satisfaction. The researcher firmly believes that to realize the department’s vision through the mission and the core values, the interrelated factors mentioned above are inevitable. The primordial objective of the researcher in conducting the study was to determine the level of satisfaction of students of Porac National High School, Pampanga during the school year 2019-2020 which proposed a School Learning Action Cell as an output. Specifically, it pursued to answer the following questions: (1) What is the level of knowledge of student-participants on the implementation of partnership and collaboration of the school?; (2) How may the level of satisfaction of students be described in terms of teaching-learning process, learning environment and ancillary services; (3) Is there a significant relationship between the level of implementation of partnership and collaboration and the level of customer satisfaction?; and (4) Based on the findings and conclusions that may be derived from the study, what school learning action cell may be proposed? The study involved 46 student-participants for the quantitative data who answered the survey-questionnaire and another forty-six students for the qualitative data who answered the guide questions utilizing the Concurrent Mixed Model Design and employed the self-made validated survey questionnaire for the quantitative part and the guide questions for the qualitative part as the main tools in data gathering. Based on the results of the study: (1) the level of knowledge of the implementation of partnership and collaboration of student-participants is highly knowledgeable; (2) the extent of satisfaction of student-participants in terms of teaching-learning process, learning environment and ancillary services is highly satisfied; (3) there is a high positive relationship between the knowledge on implementation of partnership and collaboration and customer satisfaction; and (4) a School Learning Action Cell is proposed to help teachers, administrators and other stakeholders aimed at providing quality services to students and maximizing the organizational performance.