Assessment of the Satisfaction of Families of In-patients in Ilocos Training and Regional Medical Center

AUTHOR(S)

Berenice Failon, MD and Red Mangulabnan, MD, DFM

ABSTRACT

There is a pressing need for a universal method or indicator for the assessment of satisfaction beyond patient perception and deficiency on responsiveness of health systems. This study was conducted to assess the satisfaction of present-day Filipino families regarding the services and support for their index patients according to Universal Health Care Act’s Implementing Rules and Regulations. Gathered information may shape future healthcare policies. The family members were screened to ensure the diversity of the respondents. The distribution of respondents is based on Age, Biological Sex, Relationship with the index patient, Highest educational Attainment and Religion. It also considered respondents based on their index patient’s length of stay in the hospital.
Data collated from the study exhibited the level of satisfaction of participating family members on Comprehensive Healthcare Service Provision which was divided into five areas namely Promotive and Preventive Care; Curative, Rehabilitative and Palliative Care; Accessibility to healthcare; Health Financing; and Medical Information Management.
The level of satisfaction of family member respondent in terms of Promotive and Preventive Care had an 88.86% satisfied to very satisfied rate, with 11.14% moderate to severely dissatisfied. For Curative, Rehabilitative and Palliative Care, 91.11% rated satisfied to very satisfied, with less than 10% moderate to severely dissatisfied (8.89%). Accessibility of healthcare had the highest satisfaction rating at 92.29% with a little more than 5% dissatisfaction.
More than 90% respondents regarded as Satisfied to Very Satisfied and around 9.0% moderately dissatisfied to severely dissatisfied when it comes to Health Financing area. With the Medical Information Management provided by the facility, there were 91.36% satisfied to very satisfied and 8.64% moderately dissatisfied to severely dissatisfied family member respondents. In general, the overall satisfaction of participating family members was 90.11% satisfied to very satisfied. Only few family member respondents were moderately dissatisfied to severely dissatisfied (9.89%).