ISSN: 2782-893X
eISSN: 2799-0664
ISSN: 2782- 893X
Purpose: A quality management system (QMS) is a formalized system for documenting processes, procedures, and responsibilities for meeting quality policies and objectives. Specifically, this study documents what the PCC has done during the pilot stage of the QMS implementation using contextualized approaches. Design and Methodology: This study utilized a descriptive approach to evaluate the status of the QMS through observation, interview, training, and Internal Quality Audit. There were 22 participants of this study. The qualitative results were assessed, collated, analyzed, and interpreted. The use of the contextualized approach was used in setting the criteria culled from the International Standards Organization (ISO) 9001: 2015, 7s Standards, Institutional Sustainability Assessment (ISA) Framework, and the Association of Local Colleges and Universities Commission on Accreditation. Findings: Findings show that the QMS at Paranaque City College utilized the five standards recommended by the management and the Quality Assurance Department. All employees have 100% cooperation and participation by giving feedback, attending to QMS trainings, establishing common and unique forms, and 100% cooperation and participation during the audit. It was also noted that the participants were satisfied in the establishment and implementation of the standards despite the actual certification and accreditation by displaying their full support and providing positive feedback to all these undertakings. In general, the employees would want to pursue with the QMS for continual improvement purposes. Originality/Value: The authors believe that collaboration and cooperation strategies will lead to a successful implementation of the contextualized approaches. This study is unique and original because the standards were modified and contextualized based on the actual QMS setting of the institution.