Quality Management System in Aviation Industry In The United Arab Emirates: Basis For Compliance Framework

AUTHOR(S)

HAROLD BALOYOS, PhD, RONALDO A. POBLETE, DBA, D.SLCD , D. Hum PD-SML, MARIA FE B. DE CASTRO, DBA, D. Hum, D.Hrd

ABSTRACT

—— This study aims to determine whether or not the quality of management system in the aviation industry in United Arab Emirates might be enhanced by the implementation of the ISO 9001-2015 quality management system among the perceptions of the employees. Thus, several steps will be taken to collect the pertinent information for the study. The researcher will utilize a quantitative, descriptive, and correlational research approaches to answer the research questions posed in the study. By doing so, a pilot study among 30 employees in the aviation industry will be conducted to test the validity and reliability of the research instrument. Afterwards, the researcher will facilitate the actual survey among 380 respondents through Google forms, e-mail, and Messenger. The researcher will strictly adhere to the ethical considerations stipulated in the study. Once all responses are retrieved, the data will be forwarded to the statistician to perform the necessary analysis through SPSS. Keywords — Aviation Industry; ISO 9001: 2015; Quality Management System; United Arab Emirates