ISSN: 2782-893X
eISSN: 2799-0664
— Conflicts are inevitable in any organization, and schools are no exception. School administrators frequently encounter conflicts ranging from interpersonal disputes among staff members to larger organizational issues involving students, parents, and community stakeholders. Despite the prevalence of conflicts in educational settings, there is a noticeable gap in the literature addressing how school administrators effectively manage these conflicts. Various studies have examined the implications of conflict and the need for effective management, but few have explored school administrators’ strategies in different sociocultural contexts worldwide. This literature review aims to fill this gap by exploring and synthesizing the different approaches used by school administrators to manage conflicts effectively. The purpose of this review is to provide a comprehensive analysis of the strategies used by school administrators in managing conflicts within their institutions. The review aims to gain insights into school administrators’ varying approaches depending on their unique situations, resources, and institutional cultures. This review will serve as a guide for both current and aspiring school administrators in their conflict management endeavors. The review identified various conflict management strategies employed by school administrators, each with unique strengths and limitations. These strategies include Dialogue-Based, Avoidance-Based, Collaboration-Based, Competitive or Dominating, Compromise-Based, Mediation or Third-Party Intervention, Organizational or Bureaucratic, Cultural or Relational, and Conflict Transformational Strategies. Each strategy was found to be effective in different contexts, underscoring the importance of contextual factors and situational awareness in conflict resolution. The review concludes that school administrators need a comprehensive understanding of these strategies and the ability to discern which strategy is most suitable in a given situation. Keywords: Conflicts, Management, Exploration, Strategies, Administrators