Cashless Transactions: Assessing The Impact Of E-Wallet On Customers’ Security, Expenditure, And Satisfaction

AUTHOR(S)

RIZELLE ANGELICA B. PARUNGAO, MBA

ABSTRACT

—— The present study highlights the impact of e-wallet usage on consumers’ security, expenditure, and satisfaction. The study also describes the respondents with regard age and sex, assess their adoption of e-wallet in terms of frequency of use, range of uses, and applications used for transactions. To achieve these objectives, the study uses descriptive-correlational design. Survey questionnaires adapted from both foreign and local authors were used as primary instrument to gather the data pertinent to the study. These instruments were administered online to the consumers who were selected using simple random sampling and purposive sampling techniques. After gathering the needed data, they were processed statistically to interpret the findings of the study. As a result, the study concludes that the use of e-wallets has significant impact on consumers particularly on their security, expenditure and satisfaction which implies that consumers will continuously use e-wallets as they are advantageous. It is recommended to further improve the present study by considering other variables and involving a larger number of respondents. Keywords — Cashless Transaction, E-Wallet, Security, Expenditure, Customer Satisfaction